Kids playing in a sea of bubbles

Frequently Asked Questions

General

Yes, the Bike Park is expected to be open during the festival weekend. That said, The Village will operate differently than a normal summer weekend. Access to The Village and any gated festival areas will be restricted during performances and approximately 30 minutes before each performance for show setup and ticketed entry.

Bike Park guests can still ride, but they should expect limited Village access and plan around festival operations. Exact access times may vary and are subject to change due to weather, event needs, and operational adjustments.

Summer Fun Pass activities are included in festival tickets and will not be sold separately during the festival dates. Guests who wish to access Fun Pass activities, festival grounds, performances and the full Village experience should purchase a festival ticket.
Tickets are non-refundable and must be assigned to a guest name at check out. If you need to change the names attached to your tickets, you may do so through Wednesday, September 2nd. Please call our call center at 877-441-4386 to facilitate a name change.

Lodging & Ticket Packages:
Lodging and tickets packages for Ballhooter are non-refundable. However, we recognize that life happens. If you find yourself unable to attend the concert, please contact our call center at 877-441-4386. We will attempt to resell your lodging/ticket package or bundle. If we are successful, we will be able to refund your purchase. If we are forced to reduce the price to sell on short notice, you will be responsible for any remaining balance. If you wish to change names on your tickets or package, please contact us for that option. Name changes must be completed by Wednesday, September 2nd.
Pets are members of the family. We get it; we love our fur-babies too. In order to keep them happy while ensuring all Snowshoe visitors are safe and comfortable, we have a few rules we need our pet-toting guests to adhere to. Here's the short version: Comply with the Pocahontas County Dog Ordinance This ordinance addresses issues of excessive barking and proper waste disposal among other items. Read the full ordinance here. Owners must control pets You are responsible for your pet’s behavior at all times. Keep pets in approved areas Pets are prohibited from all food and beverage locations, retail shops and rental properties that are not deemed “pet friendly.” Pets are also prohibited from Snowshoe event grounds for the duration of any event that draws a large crowd (including Ballhooter Festival, GNCC, Treasure on the Mountain, 4848 Festival and others). Pets are prohibited from all chair lifts. No exotic or dangerous pets These pets will not be permitted on Snowshoe property. Timely removal Snowshoe Mountain reserves the right to require guests to remove their pets from Snowshoe property at any time for any reason it deems necessary. Service dogs Service dogs will be accommodated according to applicable laws. Pet friendly lodging Pet friendly lodging options at Snowshoe are limited and may only be booked by calling 1.877.441.4386. Read our full Pet Policy here.
Free high-speed Wi-Fi is offered in each condominium in the following lodging complexes: All Village Complexes, Black Bear Crossing, Camp 4, Corduroy Inn, Creekside, Land’s End, Leatherbark, Logger’s Run, Mountain Crest, Mountain Lodge, Ridgewood, Pedestal House, Powderidge, Shamrock, Silver Creek, Snowcrest, Soaring Eagle, Summit, Tree Top, Top of the World, Wabasso, Whistlepunk and The Inn at Snowshoe. Whistlepunk offers high-speed internet via Ethernet. Public Wi-Fi access points are also available at Starbucks, The Big Top, and throughout the Village.
September at Snowshoe usually brings mild days, crisp nights, and some of the best weather of the year. Mountain weather can shift quickly, so pack layers, a light jacket, and rain gear just in case. Sunny festival days and cool campfire nights await.
Yes, Ballhooter is a family event, all ages are welcome!
Yes, look out for a daily schedule closer to the event.

Lodging

Village lodging properties are the closest, and in some cases amongst, the festival grounds. These properties include Allegheny Springs, Mountain Lodge, Rimfire Lodge, and Seneca Lodge, Highland House.
Distance from festival venue varies by other lodge locations. View mountain top map to determine distance and when in doubt, hop on our free shuttle that makes continuous loops across the mountain and will deliver you to Village central.
When you book lodging through Snowshoe, you’ll be prompted to purchase festival tickets to create a bundle. If you book lodging through a 3rd party, you will need to purchase standalone festival tickets.
Pet friendly lodging options at Snowshoe are limited and may only be booked by calling 1.877.441.4386.
Yes, however, stay on-site and book with Snowshoe direct for added free amenities!
Shuttles are available for travel across the resort grounds.

Food, Drink & Amenities

We'd be delighted. Please fill out our vendor form on our Vendor page.
Wildcat Grocery is located mountain top, beside the Chapel.
Yes, Hops & Vines is located in the Village at the top of Brigham Stairs.
Yes, you can fill up your empty water bottles inside the venue.

Accessibility

There will be designated ADA viewing areas for each stage.
Accessible parking and bathrooms are available. Stages are set up on a variety of terrain including grassy slopes and cobblestone. ADA Viewing locations will be available at both Skidder and Village Venues.

Tickets

3-day GA and VIP tickets are available.
At this time, only 3 day tickets are available for purchase.
Yes, Children ages 6+ must have a valid ticket for venue entry. Youth tickets are available for ages 6-12.
Yes, if VIP tickets are still available you may call our call center at 877.441.4386 to upgrade your ticket type.
Contact our call center at 877.441.4386 to change the information on your ticket.

Festival Grounds

Yes, look out for it closer to the event.
There will be stages on Skidder slope, in The Village, and at the Boathouse on Shavers Lake. Headliners will play on Skidder Stage.
Yes, strollers are allowed.
Chairs are welcome on the Skidder Venue, however, they are not allowed inside the Village Venue due to capacity and space restrictions.
Blankets are welcome on the Skidder Venue, however, they are not allowed to be spread inside the Village Venue due to capacity and space restrictions.
Coolers are not permitted inside the venue.
There are designated smoking areas around the mountain and in the Village where you can smoke/vape.
Yes, but you may not re-enter the Venues with any beverage (or food) items.
Yes, you can find them in The Village, Top of The World, Silver Creek, and The Inn.

Parking & Transportation

Yes, there will be a shuttle available to transport festival patrons to and from parking and venue areas throughout the day and evening.
We are proud to offer six vehicle charging stations at no cost to our guests. These charging stations aid in our continuing effort to keep Snowshoe and the surrounding area Forever Wild. There are two universal charging stations in the Village across Snowshoe Drive from Seneca, two universal charging stations at Top of the World, and two universal charging stations at Silver Creek.
Overnight parking at your lodging units is allowed. Parking in undesignated areas or spots that are not assigned to you is not allowed at all.
Designated parking spots are included with your lodging. Parking in undesignated areas or spots that are not assigned to you is not allowed at all.

What to Bring

  • Comfortable shoes for various terrain and dancing all day
  • Warm weather clothing – including a bathing suit for a dip in the lake, pool or hot tub
  • Cool weather clothing – the fresh mountain air gets a little chilly once the sun goes down
  • Rain jacket – if we all bring a rain jacket, it won’t rain...that’s just science
  • Sunscreen
  • Reusable water bottle
  • Weapons
  • Outside alcohol into the venue areas (multiple bars will be set up inside the venue for alcohol purchases)
  • Drugs
  • Dogs (in the venue area)
  • Glass
  • Fireworks
  • Drones
Ballhooter Festival
Ballhooter Festival