Call 877-441-4386 to speak with a representative
What kind of clothing and gear should I pack?
One of the keys to enjoying your time in our winter environment is to make sure that you are fully prepared, and that means having the right clothing. Following is a quick list of how we recommend dressing for our winter weather.

Dress in Layers
Layering keeps you warmer and lets you adjust clothing as the temperatures rise or fall. The layer closest to your skin should be made of a 'wicking' material so that it removes perspiration. Two to three medium weight layers are usually warmer than one bulky garment. The outermost layer should be wind and water resistant. This includes your jacket, pants and gloves. Clothes such as jeans and sweat pants are not suitable as they absorb water, making you cold and wet.

Wear a Helmet
If you choose not to wear a helmet, be sure to wear a hat at all times as most of your body heat escapes from your head. A neck gator is an excellent piece of clothing that keeps cold air from getting on your neck, and it is much less cumbersome than a scarf.

Sunscreen
At our higher elevation, the sun's rays are less filtered. Sun also reflects off the surface of the snow making the rays even more intense. To protect against sunburn you should always wear sunscreen.

Protect Your Eyes
It is important to carry goggles with you at all times - goggles offer protection against the winter elements (snow, ice and wind) and provide you with greater visibility while skiing and snowboarding during tough weather conditions. Goggles also help protect your eyes from the damaging rays of the sun.

Happy Skiers and Riders Have Warm Feet
Cold or uncomfortable feet can ruin a day on the slopes. You will want to wear one pair of ski or snowboard specific socks. Bulky wool socks are a thing of the past, today you can get a wool-blend or synthetic sock that is lightweight yet warm.

Keep Your Hands Warm
Your hands are another important part of your body and are sometimes overlooked. Mittens are warmer than gloves. Lightweight 'driving' gloves will not be adequate. Wool or rag type mittens will get wet and should not be used. It is always a good idea to spend a few extra dollars on a good pair of waterproof gloves.

If you're missing any of these items, please stop by one of our many retail establishments. Our staff can outfit you with everything you need for a comfortable day on the slopes.
what is the deposit and cancellation policy For Winter Peak Season?
For arrivals 12/15/2017 –3 /11/18

Upon booking, your card will be charged a deposit equal to an average of 1 night’s lodging plus the total for travel insurance at the time of booking (travel insurance is 6% of the total itinerary and is optional). Should you cancel 8 days or more prior to your arrival date, you will receive a full refund, less the cost of your travel insurance. If you did not purchase travel insurance, you will forfeit $100 of your deposit or the entire deposit, whichever is less. At 7 days of your arrival date your remaining balance will be charged to the card on file. Should you cancel, change dates, or downgrade your reservation, there are no refunds for this amount.

Full payment will be taken at the time of booking for any activity products such as event tickets, ski school, adventure, rentals, lift tickets, etc. You will be able to cancel these with a full refund outside of 7 days to your arrival date. Within 7 days of your arrival date these products are non-refundable should you need to cancel or change. Lift tickets are paid in full and cannot be canceled or changed without losing the cost of the ticket.

Bookings within 7 days of arrival date will be charged the total of the reservation at the time of booking and are non-refundable.

What is the deposit and cancellation policy for non-peak season?


For all Summer arrivals and Winter Value Season (opening day – 12/14/17 & 3/12/18 - end of season)

Upon booking, your card will be charged a deposit equal to an average of 1 night’s lodging plus the total for travel insurance at the time of booking (travel insurance is 6% of the total itinerary and is optional). Should you cancel 4 days or more from your arrival date, you will receive a full refund, less the cost of your travel insurance. If you did not purchase travel insurance, you will forfeit $25.00 of your deposit. At 3 days of your arrival date your remaining balance will be charged to the card on file, should you cancel, change dates or downgrade your reservation, there are no refunds for this amount.

Full payment will be taken at the time of booking for any Activity Products such as event tickets, ski school, adventure, rentals, lift tickets, etc. You will be able to cancel these with a full refund outside of 72 hours to your arrival date, within 72 hours of your arrival date these products are non-refundable should you need to cancel or change. Lift tickets are paid in full and cannot be canceled or changed without losing the cost of the ticket.

Bookings within 7 days of arrival date will be charged the total of the reservation. Non-Refundable.


Do you offer travel insurance?
Yes, Ski Preserver travel insurance is now available through Red Sky. It's pretty cool. Check it out here.
What housekeeping services are available?
Snowshoe has been blessed with amazing natural resources, which is why we have made environmental stewardship a priority and hope our guests will do the same. As part of our commitment to reducing waste while ensuring the same high-level resort experience as always, we have scaled-back daily housekeeping services and made them available upon request for a fee payable at time of check out.
Two levels of service are now offered for purchase: a basic Towel & Trash Service or a full Maid Service. Either service can be requested at check in. Guests staying four nights or more will automatically receive one complimentary Maid Service during their stay.

What does the Towel & Trash Service include?
Towel & Trash Service: This basic service includes the removal of trash from your room and replenishing of towels and wash cloths. The number of new towels and wash cloths provided will be equal to the maximum number of people your unit can sleep.


What does the Full Maid Service include?

This more comprehensive service includes the restocking of all supplies, vacuuming, making beds, loading and starting the dishwasher and tidying the premises in addition to the basic towel and trash service.

How much do these services cost?


Unit Type
Towel & Trash Service
Maid Service
Hotel/Jr. Studio/Studio
$22
$49
1 Bedroom
$24
$45
2 Bedroom Den/1 Bedroom Plus/2 Bedroom
$35
$67
2 Bedroom Den/2 Bedroom Plus
$37
$67
3 Bedroom
$50
$77
4 Bedroom and larger
$65
$100

Should I take a lesson?
An important, but sometimes overlooked part of your vacation planning process to Snowshoe Mountain is ensuring that you have reserved some time with one of our Snow Pros. Snowshoe's Ski and Snowboard School offers a wide variety of programs that will help you make the most of your time on snow regardless of your ability level. Check out the wide variety of options here.

You can also make your reservations by calling 1.877.441.4386.
What's the best way to purchase a lift ticket?
Buying your lift tickets in advance online or over the phone at 1-877-441-4386 will save you money and get you on the slopes faster.

Where else can I purchase lift tickets?
The Inn at Snowshoe Front Desk
Silver Creek Front Desk
Silver Creek Rentals
Silver Creek Kid's World
The Depot in the Village
The Mountain Adventure Center (MAC)
Expedition Rentals
Mountaintop Check-In at Top of the World
Top of the World Rentals

If you are a Snowshoe Season Pass holder and need to pick up your pass, please visit the Depot in the Village.

How Do I Attach the Ticket?
Using the zip-tie provided, fasten the lift ticket to a designated lift ticket clip, a zipper of your jacket, or on your ski pants. Place your lift ticket on a visible part of your body, somewhere easily accessible, as you will need to present your ticket for scanning to a lift attendant prior to riding one of our lifts.

You will also notice that our lift tickets have a perforated bar coded section at the bottom of the ticket. Please remove this section and keep it in a safe place. If for some reason, you lose your ticket, you will need this bottom section in order for a new lift ticket to be issued.

What else do I need to know about my lift ticket?
Lift tickets are non-refundable, non-transferable and are not for resale. Your lift ticket is valid for all three ski areas, Snowshoe, Silver Creek and Western Territory. This includes night skiing at the Silver Creek area from 4:30pm-9:00pm, when available. Check the snow report for trail openings and hours. Snowshoe lift tickets are valid only for the date(s) indicated on the ticket.

If you have any additional questions regarding a Snowshoe Mountain lift ticket, please ask any of our staff members on the mountain or your Reservation Specialist at time of your initial booking.

What is there to do at Snowshoe besides hitting the slopes?
Skiing and snowboarding are just the tip of the iceberg. Be it summer or winter, no trip to Snowshoe is complete without taking in some of our other outdoor adventures. We've got a full line up of activities available for you to explore. Check out Winter Activities or Summer Activities.

You can always add Adventure Activities to your lodging reservations by calling a Reservation Specialist at 1.877.441.4386.
Can I have a package shipped to me during my stay?
Of course! One of our busiest times of the year is around the holidays, so sometimes our guests and their friends or family need to ship items to the resort. If you are having a package sent to Snowshoe, be it a holiday gift or anything else, please include the following information on the package:

Guest Name
Guest Reservation #
Snowshoe Resort
10 Snowshoe Drive
Snowshoe, WV 26209

We suggest shipping packages via UPS or FedEx.

What is your pet policy?
Pets are members of the family. We get it; we love our fur-babies too. In order to keep them happy while ensuring all Snowshoe visitors are safe and comfortable, we have a few rules we need our pet-toting guests to adhere to. Here's the short version:

Comply with the Pocahontas County Dog Ordinance
This ordinance addresses issues of excessive barking and proper waste disposal among other items. Read the full ordinance here.

Owners must control pets
You are responsible for your pet’s behavior at all times.

keep pets in approved areas
Pets are prohibited from all food and beverage locations, retail shops and rental properties that are not deemed “pet friendly.” Pets are also prohibited from Snowshoe event grounds for the duration of any event that draws a large crowd (including GNCC, Treasure on the Mountain, Chili Cook-off, FreeFall Festival and others).

No exotic or dangerous pets
These pets will be permitted on Snowshoe property.

Timely removal
Snowshoe Mountain reserves the right to require guests to remove their pets from Snowshoe property at any time for any reason it deems necessary.

Service dogs
Service dogs will be accommodated according to applicable laws.

Pet friendly lodging
Pet friendly lodgingoptions at Snowshoe are limited andmay onlybe booked by calling 1.877.441.4386.

Read our full Pet Policy here.


Is there cell service?
Through an ongoing partnership with ATT&T and the Green Bank Observatory, we have widened our cell phone coverage to include all of Snowshoe Village, as well as the Shavers Lake area and the Inn at Snowshoe. Plus -- there's more expansion to come through the AT&T 4G network! We hope that other carriers will soon expand to our area as well, and encourage our guests to call their wireless service providers to express an interest in bringing wider coverage to Snowshoe.

IS THERE WI-FI?
FREE high-speed Wi-Fi is offered in each condominium in the following lodging complexes: ALL Village Complexes, Black Bear Crossing, Camp 4, Corduroy Inn, Creekside, Land’s End, Leatherbark, Logger’s Run, Mountain Crest, Mountain Lodge, Ridgewood, Pedestal House, Powderidge, Shamrock, Silver Creek, Snowcrest, Soaring Eagle, Summit, Tree Top, Top of the World, Wabasso, Whistlepunkand The Inn at Snowshoe. Whistlepunk offers high-speed internet via Ethernet. Public Wi-Fi access points are also available at Starbucks, The Big Top, and Shavers Centre.

CAN I MAKE A CALL THROUGH THE WI-FI?
More and more often, the answer to this question is YES! Many devices are now capable of using Wi-Fi to place voice calls, and often it’s free. If you have an iPhone, you’ll need a model 5c or later and can find instructions on how to place your first Wi-Fi call here. Android users should check with their service provider for specific instructions.

CAN I MAKE A PHONE CALL THE "OLD-FASHIONED" WAY?
Yes, all Snowshoe lodging rental units are equipped with a phone. Specific long distance capabilities, fees (local calls are free) and usage instructions vary among lodging complexes. However, through a partnership with CityNet, FREE long distance service is offered in the following lodging complexes: ALL Village Complexes, Black Bear Crossing, Camp 4, Corduroy Inn, Creekside, Land’s End, Leatherbark, Logger’s Run, Mountain Crest, Ridgewood, Shamrock, Snowcrest, Soaring Eagle, Summit, Tree Top, Top of the World and Wabasso. Additional complexes are slated to add complimentary long distance in the near future. For all other complexes, calling cards are required and are available for purchase at Misty’s Sports Bar at Silver Creek, Wildcat Provisions, all Front Desk locations and most retail outlets.
What's the best way to rent ski or snowboarding gear?
With three dedicated rental shops, all offering the latest Head or Salomon skis and Burton Snowboards, Snowshoe has the largest and best equipment rental fleet in the entire Mid-Atlantic and Southeast. We strongly recommend that you make your rental reservations in advance to save money and hit the slopes faster once you arrive. When you call to reserve your equipment, we just ask you to have the following information ready for everyone in your party who needs rental equipment: Names, Ages, Skis or Snowboard.

Call 1.877.441.4386, and simply bring the pre-printed rental waivers you receive during check in at the Front Desk to the Rental Shop. If you have lessons, it is highly recommended that you visit the rental shop the evening before or at least one hour prior to your scheduled lesson time.

Rental Locations

Expedition Station
Top of the World
Silver Creek Lodge
The Mountain Adventure Center (for high performance demos only)

Is there a shuttle?
Yes, and our FREE shuttle system is the best way to navigate the mountain! Bus stops are located across the resort and we also offer a FREE shuttle to and from the Inn. Our shuttles run daily and during peak season make approximately 20 minute loops. Parking is limited in some areas, so whether you’re going to enjoy some skiing and riding at Silver Creek or dinner in the South Mountain neighborhood, the shuttle is the way to go.

Is there a shuttle stop close to my room?
View the Mountain Top Map to find the closest shuttle stop to your accommodations.

Can I request a shuttle?
To request a shuttle or for more information, please call 304.572.5808


Where should I park?
Each lodging complex on the mountain has a designated parking area. Please make sure you park in one of those areas. Overflow parking is available at the General Parking lot at the Top of the World.

Where do I park if I'm just here for the day?
There is FREE public parking in the lot at Top of the World.

Where can I park at Silver Creek?
The Silver Creek Home Owner's Association charges a daily fee for parking starting at $10. A full pricing list is available here. Please contact parking@silvercreekwv.com with any questions.

How can I play it safe on the slopes?
The easiest way to ruin any vacation is with an injury, but with some planning and a few helpful tips, skiing and snowboarding can be enjoyed as safely as possible. Just make sure you follow the tips below.

Stay Fit
All outdoor winter activities require lots of energy - not only to perform the activity, but also to keep warm. Before and during all winter sports, be sure to eat hearty meals and drink plenty of fluids. Avoid drinks with caffeine as they will dehydrate your muscles. Never drink alcohol while participating in snow sports as it makes your muscles and reactions much less responsive.

Be informed
Review and follow the Responsibility Codeand, if you're heading to any of our terrain parks, check out the Freestyle Terrain Safety guidelines.

Wear a Helmet!
Helmets will be required for all children ages 12 and under enrolled in ski/snowboard lessons, and for all guests participating in terrain park lessons.
For more resources or information on helmet safety, check out our Lids on Kids page.

Contact Snowshoe Mountain Patrol
Should you have some trouble, Snowshoe Mountain Patrol is here to help you. Ski Patrol is located on the lower level of the Shavers Center. Ski Patrol also has locations slope side at Silver Creek and at the top of the Western Territory. If you need assistance, please ask any staff member and we'll find a member of our Patrol to help you.


Anything I should know about lodging slopeside?
In order to guarantee more open terrain than any other ski mountain in the Southeast, we help Mother Nature at every opportunity with our state-of-the-art snowmaking and grooming. Accommodations adjacent to the slopes should expect to experience the sounds of the guns and the grooming machines whenever conditions permit. Complimentary ear plugs are available at all front desk locations.
Are there vehicle charging stations available at Snowshoe?
We are proud to offer two official Tesla Super Charging Stations at no cost to our guests in our continuing effort to keep Snowshoe and the surrounding area “Forever Wild.” These charging stations are located next to our Administrative Parking section across from The Seneca.


what tips do you have for driving in winter conditions?
The most important part of winter driving is being prepared. Here are few things you can do ahead of time and some things to keep in mind as you travel:

drive during the day
Whenever possible, drive during the daylight hours for best visibility, and to enjoy the beautiful mountain scenery!

use smooth well-planned movements
Driving in the snow is similar to skiing: smooth, well-planned movements are best in both situations. Brake gently and only when necessary, and use the braking power of your engine by downshifting whenever possible. Accelerate just as gently as you brake.

prepare your vehicle
The nearest auto maintenance station is well off the mountain. Check your battery and engine prior to leaving for your trip (cold temperatures can be hard on both). Be sure that your antifreeze is good to at least 30 degrees below zero. Make sure your tires have good tread. Snow tires are best, but deep tread radials will work in most weather conditions. Snow chains are also invaluable in threatening winter weather. Front wheel drive cars provide better traction, but if you must bring a rear wheel drive vehicle, place something heavy in the back. Fill your windshield washer fluid reservoir with a high test or antifreeze-included solution. Bring a heavy-duty ice scraper and snow brush. Keep a flashlight, snow shovel,and blanket in your car.