Snowshoe Mountain Sunset
To make your vacation planning at Snowshoe Resort as easy and as hassle free as possible, we’ve put together a list of some of the most common guest questions. We have also included a few tips to cover everything from how to maximize your savings, what to bring, how to get here and much more.

Are There Electric Vehicle Charging Stations at Snowshoe?

We are proud to offer two official Tesla Super Charging Stations at no cost to our guests in our continuing effort to keep Snowshoe and the surrounding area “Forever Wild.” These charging stations are located at the south end of Administrative Parking across from The Seneca.

Is there Cellphone and Internet service?

We have widened our cell phone coverage to include all of the Village, as well as the Shavers Lake area with more coverage expansion to come. Our current expansion is with the AT&T 4G network. We hope that other carriers will soon expand to our area and encourage customers to call their wireless service providers and express your interest in bringing their coverage to Snowshoe.

Our expanded coverage was through a partnership between Snowshoe, AT&T, and the National Radio Astronomy Observatory.

Can I Make a Phone Call the "Old-Fashioned" Way? (land lines)
Yes, all Snowshoe lodging rental units are equipped with a phone. Specific long distance capabilities, fees (local calls are free) and usage instructions vary among lodging complexes. However, through a partnership with CityNet, FREE long distance service is offered in the following lodging complexes: ALL Village Complexes, Black Bear Crossing, Camp 4, Corduroy Inn, Creekside, Land’s End, Leatherbark, Logger’s Run, Mountain Crest, Ridgewood, Shamrock, Snowcrest, Soaring Eagle, Summit, Tree Top, Top of the World and Wabasso. Additional complexes are slated to add complimentary long distance in the near future.

For all other complexes, calling cards are required and are available for purchase at Misty’s Sports Bar at Silver Creek, Wildcat Provisions, all Front Desk locations and most retail outlets.

How Can I Get Online? Is there Wi-Fi?
FREE high-speed Wi-Fi is offered in each condominium in the following lodging complexes: ALL Village Complexes, Black Bear Crossing, Camp 4, Corduroy Inn, Creekside, Land’s End, Leatherbark, Logger’s Run, Mountain Crest, Mountain Lodge, Ridgewood, Shamrock, Silver Creek, Snowcrest, Soaring Eagle, Summit, Tree Top, Top of the World, and Wabasso.

The Inn at Snowshoe offers Wi-Fi access in the lobby only.

The Whistlepunk complex offers high-speed internet via Ethernet.

Public Wi-Fi access points are also available at Starbucks, The Big Top, and Shavers Centre.

What are the Reservation Deposit & Cancellation Policies?

Cancellation Policy

All Winter reservations will be allowed to cancel 14 days PRIOR to the arrival date with a forfeit of only the $10.60 booking fee. WITHIN 14 days of the arrival date, a minimum of one night’s lodging will be forfeited for cancellations, downgrades, or date changes. 

WITHIN 72 hours of the arrival date, all reservations are paid in full and non-refundable and non-changeable.

If you have not checked in or called to make other arrangements by 8:00am the day following your check in day, your reservation will be cancelled as a NO-SHOW and all monies will be forfeited.

All Summer or Value Season reservations will be allowed to cancel 72 hours PRIOR to the arrival date with a forfeit of only a $10.60 booking fee. WITHIN 72 hours of the arrival date all reservations are paid in full and non-refundable or non-changeable. If you have not checked in or called to make other arrangements by 8:00am the day following your check in day, your reservation will be cancelled as a NO-SHOW and all monies will be forfeited.

Deposit Policy

A deposit of one night’s average lodging rate is due at time of booking. Any remaining balances will be collected 72 hours prior to arrival. 

Check in Begins at 5:00pm.

What is your pet policy?

Pets are members of the family. We get it; we love our fur-babies too. In order to keep them happy while ensuring all Snowshoe visitors are safe and comfortable, we have a few rules we need our pet-toting guests to adhere to. The full policy is available HERE, but we’ve summarized the highlights for you below.

Comply with the Pocahontas County Dog Ordinance which addresses issues of excessive barking and proper waste disposal among other items. Read the full ordinance HERE.

Owners must control pets. You are responsible for your pet’s behavior at all times.

Pets are prohibited from all food and beverage locations, retail shops and rental properties that are not deemed “pet friendly.” Pets are also prohibited from Snowshoe event grounds for the duration of any event that draws a large crowd (including GNCC, Treasure on the Mountain, Chili Cook-off, FreeFall Festival and others).

No exotic or dangerous pets will be permitted on Snowshoe property.

Snowshoe Mountain reserves the right to require guests to remove their pets from Snowshoe property at any time for any reason it deems necessary.

Service dogs will be accommodated according to applicable laws.

Slope Side Accommodations and Snowmaking?

In order to guarantee more open terrain than any other ski mountain in the Southeast, we help Mother Nature at every opportunity with our state-of-the-art snowmaking and grooming. Accommodations adjacent to the slopes should expect to experience the sounds of the guns and the grooming machines whenever conditions permit.

How Do We Rent Skis and Snowboards?

With three dedicated rental shops, all offering the latest Head or Salomon skis and Burton Snowboards, Snowshoe has the largest and best equipment rental fleet in the entire Mid-Atlantic and Southeast.

We strongly recommend that you make your rental reservations in advance. By booking in advance, not only will you receive a discounted price, you will also have the convenience of bypassing the first three steps of the walk-in rental shop process!

When you call to reserve your equipment, we just ask you to have the following information ready for everyone in your party who needs rental equipment:
Skiing or Snowboarding

Call 1.877.441.4386, and simply bring the pre-printed rental waivers you receive during check in at the Front Desk to the Rental Shop. If you have lessons, it is highly recommended that you visit the rental shop the evening before or at least one hour prior to your scheduled lesson time.

Rental Locations
Expedition Station
Top of the World
Silver Creek Lodge
The Mountain Adventure Center
The Mountain Adventure Center is for high performance demos only.

Purchasing Lift Tickets and Passes

Buying your lift tickets in advance online or over the phone will save you money.

Lift Ticket Purchase Locations
Inn at Snowshoe Front Desk
Silver Creek Front Desk, Silver Creek Rentals, Silver Creek Kid's World
The Depot in the Village
The Mountain Adventure Center
Expedition Rentals
Mountaintop Check-In at the Top of the World
Top of the World Rentals

If you are a Snowshoe Season Pass holder and need to pick up your pass, please visit the Depot in the Village.

Other Important Information
Lift tickets are non-refundable, non-transferable and are not for resale. Your lift ticket is valid for all three ski areas, Snowshoe, Silver Creek and Western Territory. This includes night skiing at the Silver Creek area from 4:30pm-9:00pm, when available. Check the snow report for trail openings and hours. Snowshoe lift tickets are valid only for the date(s) indicated on the ticket.

How Do I Attach the Ticket?
Using the zip-tie provided, fasten the lift ticket to a designated lift ticket clip, a zipper of your jacket, or on your ski pants. Place your lift ticket on a visible part of your body, somewhere easily accessible, as you will need to present your ticket for scanning to a lift attendant prior to riding one of our lifts.

You will also notice that our lift tickets have a perforated bar coded section at the bottom of the ticket. Please remove this section and keep it in a safe place. If for some reason, you lose your ticket, you will need this bottom section in order for a new lift ticket to be issued.

If you have any additional questions regarding a Snowshoe Mountain lift ticket, please ask any of our staff members on the mountain or your Reservation Specialist at time of your initial booking.

How Should We Pack? How Should We Dress?

One of the keys to enjoying your time in our winter environment is to make sure that you are fully prepared, and being prepared in our environment means having the right clothing. Following is a quick list of how we recommend dressing for our winter weather.

Dress in Layers
Layering keeps you warmer and lets you adjust clothing as the temperatures rise or fall. The layer closest to your skin should be made of a 'wicking' material so that it removes perspiration. Two to three medium weight layers are usually warmer than one bulky garment.
The Outermost Layer Should be Wind and Water Resistant
This includes your jacket, pants and gloves. Clothes such as jeans and sweat pants are not suitable as they absorb water making you cold and wet.

Wear a Helmet
If you chose not to wear a helmet, be sure to wear a hat at all times as most of your body heat escapes from your head. A neck gator is an excellent piece of clothing that keeps cold air from getting on your neck, and it is much less cumbersome than a scarf.

Sunscreen Required
At our higher elevation, the sun's rays are less filtered. Sun also reflects off the surface of the snow making the rays even more intense. To protect against sunburn you should always wear sunscreen.

Protect Your Eyes
It is important to carry goggles with you at all times - goggles offer protection against the winter elements (snow, ice and wind) and provide you with greater visibility while skiing and snowboarding during tough weather conditions. Goggles also help protect your eyes from the damaging rays of the sun.

Happy Skiers and Riders Have Warm Feet
Cold or uncomfortable feet can ruin a day on the slopes. You will want to wear one pair of ski or snowboard specific socks. Bulky wool socks are a thing of the past, today you can get a wool-blend or synthetic sock that is lightweight yet warm.

Keep Your Hands Warm
Your hands are also another important part of your body often overlooked. Mittens are warmer than gloves. Lightweight 'driving' gloves will not be adequate. Wool or rag type mittens will get wet and should not be used. It is always a good idea to spend a few extra dollars on a good waterproof pair of gloves.

If you do not have some of the items below you can always stop by one of our many retail shops. Our staff can outfit you with all the items to make your time on the slopes comfortable.

Where Can We Park? Is There a Shuttle?

Winter 2015.2016

Shuttle Information:

Our FREE shuttle system is the best way to navigate the mountain! Bus stops are located across from the mountaintop and we also offer a FREE shuttle to and from the Inn. Our shuttles run daily and during peak season make approximately 20 minute loops. Parking is limited in some areas, so whether you’re going to enjoy some skiing and riding at the Silver Creek area or dinner in the South Mountain neighborhood, the shuttle is the way to go.

View the Mountain Top Map to find the closest shuttle stop to your accommodations.


To request a shuttle or for more information, please call 304.572.3601 or 304.572.5810.

Parking Information:

  • Each lodging complex on the mountain has designated parking areas.  Please make sure you park in these designated areas. Overflow parking is available at the General Parking lot at the Top of the World.  

  • Visiting Snowshoe just for the day? Park in the FREE public parking lot at the Top of the World.

The Silver Creek Home Owner's Association have made changes to the parking at Silver Creek to allow more parking for the guest lodging in the building. With the changes they have started charging for day use parking based upon the rates below. Please contact  with any questions regarding the parking at Silver Creek.

Helpful Winter Driving Tips

Whenever possible, drive during the daylight hours for best visibility, and to enjoy the beautiful mountain scenery!

Driving in the snow is similar to skiing: smooth, well-planned movements are best in both situations.

Brake gently and only when necessary, and use the braking power of your engine by downshifting whenever possible. Accelerate just as gently as you brake.

Be prepared. The nearest auto maintenance station is well off the mountain.

Check your battery and engine prior to leaving for your trip (cold temperatures can be hard on both). Be sure that your antifreeze is good to at least 30 degrees below zero.

Make sure your tires have good tread. Snow tires are best, but deep tread radials will work in most weather conditions. Snow chains are also invaluable in threatening winter weather.

Front wheel drive cars provide better traction, but if you must bring a rear wheel drive vehicle, place something heavy in the back.

Fill your windshield washer fluid reservoir with a high test or antifreeze-included solution.

Bring a heavy-duty ice scraper and snow brush.

Keep a flashlight and blanket in your car.

How do We Play It Safe on the Slopes?

The easiest way to ruin any vacation is with an injury, but with some planning and a few helpful tips, skiing and snowboarding can be enjoyed as safely as possible. When enjoying our slopes please make sure you follow the tips below.

Stay Fit
All outdoor winter activities require lots of energy - not only to perform the activity, but also to keep warm. Before and during all winter sports, be sure to eat hearty meals and drink plenty of fluids. Avoid drinks with caffeine as they will dehydrate your muscles. Never drink alcohol while participating in snow sports as it makes your muscles and reactions much less responsive.

Simple Steps for Safety:
Review and follow the Responsibility Code.

Headed for the Terrain Park?
Check out the Freestyle Terrain Safety guidelines first.

Wear a Helmet!
Helmets will be required for all children ages 12 and under enrolled in ski/snowboard lessons, and for all guests participating in terrain park lessons.

For more resources or information on helmet safety, check out our Lids on Kids page.

Snowshoe Mountain Patrol
Should you have some trouble, Snowshoe Mountain Patrol is here to help you. Ski Patrol is located on the lower level of the Shavers Center. Ski Patrol also has locations slope side at Silver Creek and at the top of the Western Territory. If you need assistance, please ask any staff member and we'll find a member of our Patrol to help you.

How Do We Make the Most of Our Time on the Slopes?

An important, but sometimes overlooked, part of your vacation planning process to Snowshoe Mountain is ensuring that you have reserved some time with one of our Snow Pros. Snowshoe's Ski and Snowboard School offers a wide variety of on slope programs that will help you make the most of your time on the snow.

To make your Snowshoe vacation as enjoyable as it can be, we strongly recommend arranging lessons well in advance of your stay.

You can make your reservations by calling a Reservation Specialist at 1.877.441.4386.

How Do I Have Packages Shipped to the Resort?

If you are having a package sent to Snowshoe, please include the following on the package:

Guest Name
Guest Reservation #
Snowshoe Resort
10 Snowshoe Drive
Snowshoe, WV 26209

We suggest shipping packages via UPS or FedEx.

What Other Adventures Await?

A trip to Snowshoe Mountain is not complete without taking in some of our other great adventures. Through Snowshoe's Outdoor Adventure Center, we offer a full line up of great activities and adventures.

Winter Activities

Summer Activities

You can add on Adventure Activities to your lodging reservations by calling a Reservation Specialist at 1.877.441.4386.

Our Sponsors


Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services.

Citynet internet service

Proudly powering Snowshoe's high-speed broadband & technology services. For more than two decades, Citynet has been delivering innovative technologies & outstanding support to the businesses of West Virginia.

coca cola

The Coca-Cola Company is the Official Soft Drink Sponsor to Snowshoe Mountain Resort. At The Coca-Cola Company we strive to refresh the world, inspire moments of optimism and happiness, create value and make a difference.


GoPro makes the world's most versatile cameras, enabling people to capture immersive and engaging footage of themselves during their favorite activities.

Monster Energy

Most companies spend their money on ad agencies, TV commercials, radio spots, and billboards to tell you how good their products are. At Monster we choose none of the above. Instead, we support the scene, our bands, our athletes and our fans.

Noosa Yogurt

Official Yogurt of Snowshoe Mountain

pocahontas county tourism

Explore Nature's Mountain Playground


Regardless of the weather report, call on Subaru Symmetrical All-Wheel Drive and Snowshoe Mountain to help you make the most of it. Subaru, the Official Vehicle of Snowshoe Mountain.

wv tourism

West Virginia, Wild and Wonderful