X

Looking for a deal?

Sign up to receive the best offers on lift tickets, lodging,
and more, delivered straight to your inbox.

Frequently Asked Questions

To make your vacation planning process for your holiday at Snowshoe Resort in West Virginia as easy and hassle free as possible, we've put together a handy Vacation Planning Guide. This guide covers everything from how to maximize your savings to what to bring, how to get here and much more.

Is there Cellphone and Internet service?

We have widened our cell phone coverage. Stay in touch while exploring the Village, as well as the Shavers Lake area with more coverage expansion to come. Our current expansion is with the AT&T 4G network. We hope that other carriers will soon expand to our area and encourage customers to call their wireless service providers and express your interest in bringing their coverage to Snowshoe.

Our expanded coverage was through a partnership between Snowshoe, AT&T, and the National Radio Astronomy Observatory and we will work with them further to expand coverage across the mountain.

Can I Make a Phone Call the "Old-Fashioned" Way? (land lines)
Yes, all Snowshoe rental lodging units are equipped with a phone. Specific long distance capabilities, fees and usage instructions vary among lodging complexes. The Front Desks will be happy to assist with dialing directions for your specific lodging accommodation. There are no fees for local calls (please note, local calls in WV require dialing of the "304" area code). Calling Cards are available for sale at Wildcat Provisions (located next to the Chapel).

How Can I Get Online?
High speed wireless access points are available both at the Shavers Centre/Big Top and Starbucks in the Village.
New for the 2013 season we have added the 5Bars Connectivity Center located in Seneca adjacent to the Main Bus Terminal. There is Wifi, cell coverage (AT&T), direct connected network, desks and chairs to sit at and get those things done that need to get done. The hours of operation will be 10 AM – 8 PM daily. Soon we’ll be adding a printer and additional bandwidth to make the experience even better.

Internet access is available via Ethernet cable in the following lodging complexes: Allegheny Springs, Expedition Station, Rimfire, Highland House, Seneca, Soaring Eagle Lodge, Shamrock, Top of the World, Whistlepunk and Silver Creek.

Wireless Internet access is available in the following lodging complexes: Mountain Lodge, Snowcrest. Wireless Internet access is available in the Lobby only at: Inn at Snowshoe Hotel. Need an Ethernet cable? Available at any check-in location (a $30 fee will be applied to your reservation, should the Ethernet cable not be returned at check-out).

What are the Reservation Deposit & Cancellation Policies?

Deposit / Cancellation Policy
“Your card will be charged for 1 night’s lodging plus $10.60 processing fee. You will have until outside of 14 days to arrival date to cancel and receive a full refund minus your $10.60 processing fee. Once you are within 14 days and outside of 72 hours of arrival you will forfeit this deposit amount. Within 72 Hours of arrival date your remaining balance will be charged to the card on file and there are no refunds for this amount should you need to CANCEL, CHANGE DATES, OR DOWNGRADE your reservation.

If you have any questions about our lodging policies, please ask a Reservation Specialist 1.877.441.4386.

When and Where Can We Check-In?

Check-in is the start of your vacation at Snowshoe Mountain. We look forward to your arrival and would like to answer some common questions and share some valuable information with you to make the check-in experience as easy and as hassle free as possible.

Check-In Time Begins at 5pm
You are welcome to arrive earlier so you can explore the many amenities of the resort, but we cannot guarantee occupancy of the accommodation until it is deemed ready by our Housekeeping services.

Check Out Time is Prior to 11am
Due to high volumes of check-ins/check-outs, we need to ask for your full cooperation - this policy is strictly enforced.

What is Required at Check-In?
To help speed up the check-in process, please have your reservation confirmation available. Payment in full is required at time of check-in and a credit card is required for incidentals.

What arrangements Should I Make Prior to Arriving?
We strongly recommend that you complete all the details regarding your vacation prior to arrival. Reservation Specialists are available at 1.877.441.4386 to assist with detailed planning including golf tee times and adventure activities. Booking these activities in advance really makes your check-in process easier.

What is the Latest Time I can Arrive?
Should you fail to check-in by 11am on the day following your scheduled arrival date, your reservation will be cancelled and all deposits will be forfeited.

Where Can I Check-In?
At Snowshoe, we have several locations across the resort for your check-in convenience.

How Do We Rent Skis and Snowboards?

With three dedicated rental shops, all offering the latest Head or Salomon skis and Burton Snowboards, Snowshoe has the largest and best equipment rental fleet in the entire Mid-Atlantic and Southeast.

We strongly recommend that you make your rental reservations in advance. By booking in advance, not only will you receive a discounted price, you will also have the convenience of bypassing the first three steps of the walk-in rental shop process!

When you call to reserve your equipment, we just ask you to have the following information ready for everyone in your party who needs rental equipment:
Names
Ages
Skiing or Snowboarding

Call 1.877.441.4386, and simply bring the pre-printed rental waivers you receive during check in at the Front Desk to the Rental Shop. If you have lessons, it is highly recommended that you visit the rental shop the evening before or at least one hour prior to your scheduled lesson time.

Rental Locations
Expedition Station
Top of the World
Silver Creek Lodge
The Mountain Adventure Center
The Mountain Adventure Center is for high performance demos only.

Purchasing Lift Tickets and Passes

Buying your lift tickets in advance online or over the phone will save you money.

Lift Ticket Purchase Locations
Inn at Snowshoe Front Desk
Silver Creek Front Desk, Silver Creek Rentals, Silver Creek Kid's World
The Depot in the Village
The Mountain Adventure Center
Expedition Rentals
Mountaintop Check-In at the Top of the World
Top of the World Rentals

If you are a Snowshoe Season Pass holder and need to pick up your pass, please visit the Depot in the Village.

Other Important Information
Lift tickets are non-refundable, non-transferable and are not for resale. Your lift ticket is valid for all three ski areas, Snowshoe, Silver Creek and Western Territory. This includes night skiing at the Silver Creek area from 4:30pm-9:00pm, when available. Check the snow report for trail openings and hours. Snowshoe lift tickets are valid only for the date(s) indicated on the ticket.

How Do I Attach the Ticket?
Using the zip-tie provided, fasten the lift ticket to a designated lift ticket clip, a zipper of your jacket, or on your ski pants. Place your lift ticket on a visible part of your body, somewhere easily accessible, as you will need to present your ticket for scanning to a lift attendant prior to riding one of our lifts.

You will also notice that our lift tickets have a perforated bar coded section at the bottom of the ticket. Please remove this section and keep it in a safe place. If for some reason, you lose your ticket, you will need this bottom section in order for a new lift ticket to be issued.

If you have any additional questions regarding a Snowshoe Mountain lift ticket, please ask any of our staff members on the mountain or your Reservation Specialist at time of your initial booking.

How Should We Pack? How Should We Dress?

One of the keys to enjoying your time in our winter environment is to make sure that you are fully prepared, and being prepared in our environment means having the right clothing. Following is a quick list of how we recommend dressing for our winter weather.

Dress in Layers
Layering keeps you warmer and lets you adjust clothing as the temperatures rise or fall. The layer closest to your skin should be made of a 'wicking' material so that it removes perspiration. Two to three medium weight layers are usually warmer than one bulky garment.
The Outermost Layer Should be Wind and Water Resistant
This includes your jacket, pants and gloves. Clothes such as jeans and sweat pants are not suitable as they absorb water making you cold and wet.

Wear a Helmet
If you chose not to wear a helmet, be sure to wear a hat at all times as most of your body heat escapes from your head. A neck gator is an excellent piece of clothing that keeps cold air from getting on your neck, and it is much less cumbersome than a scarf.

Sunscreen Required
At our higher elevation, the sun's rays are less filtered. Sun also reflects off the surface of the snow making the rays even more intense. To protect against sunburn you should always wear sunscreen.

Protect Your Eyes
It is important to carry goggles with you at all times - goggles offer protection against the winter elements (snow, ice and wind) and provide you with greater visibility while skiing and snowboarding during tough weather conditions. Goggles also help protect your eyes from the damaging rays of the sun.

Happy Skiers and Riders Have Warm Feet
Cold or uncomfortable feet can ruin a day on the slopes. You will want to wear one pair of ski or snowboard specific socks. Bulky wool socks are a thing of the past, today you can get a wool-blend or synthetic sock that is lightweight yet warm.

Keep Your Hands Warm
Your hands are also another important part of your body often overlooked. Mittens are warmer than gloves. Lightweight 'driving' gloves will not be adequate. Wool or rag type mittens will get wet and should not be used. It is always a good idea to spend a few extra dollars on a good waterproof pair of gloves.

If you do not have some of the items below you can always stop by one of our many retail shops. Our staff can outfit you with all the items to make your time on the slopes comfortable.

Where Can We Park? Is There a Shuttle?

WINTER 2013.2014

The Shuttle Service runs from 8am to 2am each day during the winter season.

Service to the Inn at Snowshoe is *
Sunday through Thursday 7:30am - 10pm
Friday through Sunday from 7:30 am - midnight.

*Shuttle service to the Inn at Snowshoe will cease operation after March 16th, 2014

To request a shuttle or for more information, please call 304.572.3601 or 304.572.5810.

PARKING INFORMATION:
Each lodging complex on the mountain has designated parking areas. Please make sure you park in these designated areas. Overflow parking is available at the General Parking lot at the Top of the World.
Visiting Snowshoe just for the day? Park in our public parking lot at Top of the World.

Helpful Winter Driving Tips

Whenever possible, drive during the daylight hours for best visibility, and to enjoy the beautiful mountain scenery!

Driving in the snow is similar to skiing: smooth, well-planned movements are best in both situations.

Brake gently and only when necessary, and use the braking power of your engine by downshifting whenever possible. Accelerate just as gently as you brake.

Be prepared. The nearest auto maintenance station is well off the mountain.

Check your battery and engine prior to leaving for your trip (cold temperatures can be hard on both). Be sure that your antifreeze is good to at least 30 degrees below zero.

Make sure your tires have good tread. Snow tires are best, but deep tread radials will work in most weather conditions. Snow chains are also invaluable in threatening winter weather.

Front wheel drive cars provide better traction, but if you must bring a rear wheel drive vehicle, place something heavy in the back.

Fill your windshield washer fluid reservoir with a high test or antifreeze-included solution.

Bring a heavy-duty ice scraper and snow brush.

Keep a flashlight and blanket in your car.

How do We Play It Safe on the Slopes?

The easiest way to ruin any vacation is with an injury, but with some planning and a few helpful tips, skiing and snowboarding can be enjoyed as safely as possible. When enjoying our slopes please make sure you follow the tips below.

Stay Fit
All outdoor winter activities require lots of energy - not only to perform the activity, but also to keep warm. Before and during all winter sports, be sure to eat hearty meals and drink plenty of fluids. Avoid drinks with caffeine as they will dehydrate your muscles. Never drink alcohol while participating in snow sports as it makes your muscles and reactions much less responsive.

Simple Steps for Safety:
Review and follow the Responsibility Code.

Headed for the Terrain Park?
Check out the Freestyle Terrain Safety guidelines first.

Wear a Helmet!
Helmets will be required for all children ages 12 and under enrolled in ski/snowboard lessons, and for all guests participating in terrain park lessons.

For more resources or information on helmet safety, check out our Lids on Kids page.

Snowshoe Mountain Patrol
Should you have some trouble, Snowshoe Mountain Patrol is here to help you. Ski Patrol is located on the lower level of the Shavers Center. Ski Patrol also has locations slope side at Silver Creek and at the top of the Western Territory. If you need assistance, please ask any staff member and we'll find a member of our Patrol to help you.

How Do We Make the Most of Our Time on the Slopes?

An important, but sometimes overlooked, part of your vacation planning process to Snowshoe Mountain is ensuring that you have reserved some time with one of our Snow Pros. Snowshoe's Ski and Snowboard School offers a wide variety of on slope programs that will help you make the most of your time on the snow.

To make your Snowshoe vacation as enjoyable as it can be, we strongly recommend arranging lessons well in advance of your stay.

You can make your reservations by calling a Reservation Specialist at 1.877.441.4386.

What Other Adventures Await?

A trip to Snowshoe Mountain is not complete without taking in some of our other great adventures. Through Snowshoe's Outdoor Adventure Center, we offer a full line up of great activities and adventures.

Winter Activities

Summer Activities

You can add on Adventure Activities to your lodging reservations by calling a Reservation Specialist at 1.877.441.4386.

Our Sponsors

amex

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services.

avis

Plan your trip today with Avis, the preferred car rental company of Snowshoe. Choose from a variety of SUVs then check out the products you need, like ski racks and snow tires.

budget

Bunny hill or black diamond, you need to get your gear to the mountain. Lucky for you, Budget here to help.

coca cola

At the Coca-Cola Company we strive to refresh the world, inspire moments of optimism and happiness, create value and make a difference.

gopro

GoPro makes the world's most versatile cameras, enabling people to capture immersive and engaging footage of themselves during their favorite activities.

pocahontas county tourism

Explore Nature's Mountain Playground

redbull

It gives you wings.

wv tourism

West Virginia, Wild and Wonderful

Close

Coming soon! - hotel reviews by