Frequently Asked Questons

How does the Snowshoe Mountain reservation and rotation system work? 

Lodging at Snowshoe Mountain is broken down into neighborhoods with each neighborhood offering something different from the next. Within each neighborhood, the complexes are broken down into platinum, gold, silver and bronze categories based on the amenities offered in that particular complex. Within each complex, unit types range from standard and studio units to 1-2-3 and 4 bedroom condos and town homes. Each unit is also assigned a letter indicating the unit specific rating. They are B- Gold and C- Silver. It is important to remember that the guest is not made aware of the unit rating. Please see below for more information on complex ratings and unit types.

Complex Ratings
Platinum: Extraordinary lodging accommodations and amenities with superior quality and location meant to exceed your vacation experience.
Gold: Top Quality accommodations with a mix of convenience and amenities meant to enhance your lodging experience.
Silver: Silver accommodations are designed for comfort and to meet your
every lodging need.

Unit Type Descriptions
Standard: Unit sleeps up to 2 people and when packaged comes with 2 lift
tickets for the length of your stay.
Junior Studio: Unit sleeps up to 4 people and when packaged comes with 2 lift tickets for the length of your stay.
Studio: Unit sleeps up to 4 people and when packaged comes with 2 lift
tickets for the length of your stay.
One Bedroom: Unit sleeps up to 4 people and when packaged comes with 2 lift tickets for the length of your stay.
Two Bedroom: Unit sleeps up to 6 people and when packaged comes with 4 lift tickets for the length of your stay.
Three Bedroom: Unit sleeps up to 8 people and when packaged comes with 6 lift tickets for the length of your stay.
Four Bedroom: Unit sleeps up to 10 people and when packaged comes with 8 lift tickets for the length of your stay.

Guests calling into the Snowshoe Mountain reservation center fall into one of two categories, returning guests who know where they want to stay and first time visitors. Returning guests are matched with their requests for neighborhood, complex, unit type, and very often-specific room. First time visitors are asked a list of qualifying questions to ascertain preference and price range. The answers to these questions assist our sales representatives to suggest specific neighborhoods and unit types that meet the caller's needs, wants and desires.

The purpose of a rental rotation system is to maintain parity among like unit types in the same complex, for example 1 bedroom Seneca units.  The resort uses a rental rotation system that is point based.  Each occupied night counts as one point, the unit with the least points are rotated to the top of the available list within the unit-rating category.  Owner occupied nights count as 1 point per occupied night during the winter season.  During the summer season, the system will calculate owner stays at 0 points and that unit will maintain its position in the rotation pending a rental guest.  The Owner Use Calendars will indicate the start and end dates of the 0 point months. 
 
How often will our condominium be rented?

We cannot in any way predict or guarantee occupancies or revenues; however, we can give average figures based on historical information.  It is our goal to help drive occupancy by actively marketing to meeting planners that are an excellent source of business meetings and conferences, rounding our occupancy throughout the year, especially during the quieter periods. 

How much can the owner use the condominium?  Are there any restrictions?  What is the booking policy?

As far as Snowshoe Mountain is concerned, the Owner can use the unit as much as he/she wants.  At least once per year, you will receive an Owner Use Calendar.  If you know the dates that you will be using the condominium, simply fill out the calendar and send it back to us.  If you would like to make a reservation with more reduced notice, you can e-mail in a request.
You must understand that owner occupancy reduces the overall opportunity for revenue and this is even more dramatic during peak occupancy periods.  Back to the supply and demand theory, when demand is the highest, the potential revenue we can achieve is also, by far, the highest. 

How often do I receive statements for my unit?

Revenue statements are sent to you monthly along with your revenue check for the prior month's activity.